Hertz has begun implementing scanners powered by artificial intelligence to inspect vehicles before and after rentals, with the promise of making the process faster, more accurate, and more transparent.
The technology, developed by Israeli company UVeye, is already being installed at airports across the United States and is expected to be available at 100 Hertz locations by the end of 2025. The equipment uses cameras and algorithms to detect scratches, dents, and other damage to the car’s body, tires, and windows, replacing manual inspections.
Despite the promised benefits, a case reported by the website “The Drive” raises concerns about potential overcharges. A customer who rented a car from Thrifty, a brand owned by Hertz, reported being charged US$ 440 for a minor scratch on the wheel, a fee that included repair, processing, and administrative costs. The speed of the automated system generated the damage report just minutes after the vehicle was returned, but the customer faced difficulties disputing the charge through the company’s digital support.
In a statement, Hertz said it aims for greater transparency and faster service, and believes it is fairer to pass on damage costs only to customers responsible for them, rather than including them in the overall rental price. However, cases like this suggest that while AI may be efficient, it can still lead to unexpected charges and complications in dispute resolution.
Source: Car and Driver | Photo: X @teamuveye | This content was created with the help of AI and reviewed by the editorial team
Hertz is rolling out UVeye’s AI inspection systems at major U.S. airports.
Smarter, faster rentals start here.
🎥 Watch the video below and read our latest blog here: https://t.co/cSQmf4Qoyr#UVeye #Hertz #Rentals #VehicleInspection #Technology #AI pic.twitter.com/ykoywwNBZs— UVeye (@teamuveye) April 16, 2025
