Lindsey posted a video on her TikTok profile that surpassed 4.5 million views showing the damage to her pickup truck, which had fallen from the dealership’s lift.
The video shows the vehicle completely destroyed, with the cab separated from the bed and torn from the chassis.
Lindsey recorded another video asking for help from internet users because she did not know how to proceed with the case. She reported that insurance companies do not know how to handle the fact that the dealership itself caused the damage.
The incident occurred at a Chevrolet dealership in Murphy, North Carolina. Lindsey stated that her vehicle needed repairs and she took it to a place that would honor the warranty.
Initially, the dealership thought the problem was a faulty wiring harness. The repair took “weeks” and did not solve the issue. The GMC Sierra 1500 would shut off on its own while going uphill.
Lindsey was later informed that another repair would be necessary. A few weeks later she was told about the incident. A Chevrolet employee claimed the vehicle had fallen off the lift in the middle of the night.
She said a Chevrolet employee stated that the dealership would file a claim with their own insurance and that someone would get in touch. However, no one contacted her, and she had difficulties reaching anyone at the dealership.
Lindsey now finds herself at an impasse because she and her family do not want to buy a used vehicle and also do not want to repair a car that was destroyed.
Several internet users commented that the dealership should provide the family with a new pickup truck.
A former Chevrolet employee suggested that she contact GM North America to resolve the issue. “As a former Chevy service manager, call GM North America customer service. They will take care of it.”
Photos and video: TikTok @myfloridafarmhome. This content was created with the help of AI and reviewed by the editorial team.
@myfloridafarmhome How the Chevy dealership dropped our truck off the lift and severly damaged it. I’m hoping someone can give us advice or help! We are at a loss at what to do. @Chevrolet @GMC #chevy #gmc #gmcsierra #cardealership #chevrolet ♬ original sound – Lindsey
