Recommended Honda Maintenance Sparks Controversy After Customer Complaint

Woman criticized for calling out Honda dealership for suggesting maintenance: 'Not everything is a scam'
Woman criticized for calling out Honda dealership for suggesting maintenance: “Not everything is a scam” (Photo: TikTok)

A woman sparked a heated debate on social media after complaining that a salesperson at a Honda dealership suggested she replace the brake fluid in her car.

Brooke posted a video on TikTok in mid-October while at the Honda dealership. In the clip, she appeared venting about something she “hates” at car dealerships.

“You know what I hate? Sneaky car salespeople trying to convince me to get unnecessary services done on my car,” she began. She then provided more context for her statement.

“This woman told me I needed to replace the brake fluid. And I asked, ‘When should I do that?’ She replied, ‘Every two years or every 48,000 kilometers.'”

“I said, ‘My car has 33,800 kilometers, so can I wait? I’ve had the car for four years.’ She responded that I should have already changed the brake fluid,” she recounted.

Brooke implied that she felt she was being taken advantage of. However, the vast majority of commenters criticized her stance, emphasizing that dealership salespeople are not always trying to scam you.

“As a salesperson, I can tell you, you are absolutely wrong. Never do any maintenance. Not even an oil change. Be sure to void your warranty,” one TikTok user sarcastically commented.

“You know what I hate? Customers who don’t understand cars and automatically assume everything is a scam. Do you tell your doctor he’s wrong and trying to scam you when he suggests something? It’s the same here. Mechanics are the doctors of cars,” argued another.

“Yes, she said two years or 48,000 kilometers. The fluid degrades over time, even if you don’t drive much. Four years with the same brake fluid is insane,” stated a third commenter.

According to Jiffy Lube, vehicle owners should generally replace brake fluid every two to three years, or roughly every 72,000 kilometers.

So yes, even though Brooke hasn’t reached the mileage mark, it’s certainly overdue when considering the time since the last change.

Ultimately, the important thing is to consult your vehicle’s owner manual, specific to the make and model of your car, to determine the most appropriate recommendation.

Photo and video: TikTok @brookemcgee_. This content was created with the help of AI and reviewed by the editorial team.

@brookemcgee_ I hate the dealership #cardealership #carguy ♬ original sound – ✰ brooke ✰

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